Reach Out to Us
Need help? Our support team at SpinsHouse is on hand to assist with account-related questions, technical issues, payment enquiries or general feedback. Contact us for help with registration, KYC documents, deposits and withdrawals, or to report site problems. The Spins House support team aims to respond promptly through live chat, email or phone, and can guide you through any issue or question you may have. We can also assist with bonus queries and VIP enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and email, typical reply within 2-4 hours |
| General enquiries | [email protected] - Billing, KYC and general account enquiries, non-urgent |
| Affiliate enquiries | [email protected] - Affiliate tracking, payments and partnership enquiries |
| Phone | +44 20 7946 5823 - UK line, call-back service available |
| Working hours | Mon-Fri, 09:00-18:00 GMT |
Email Assistance
Email is our preferred contact method for detailed requests, account issues or when you need to send documents. Please use [email protected] and include a clear subject line, your full name and up-to-date contact details to avoid delays. Attach any relevant files and allow up to 48 hours for a full response; we’ll contact you if we need further information.
Submit Your Inquiry
Name <label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" required placeholder="you@ spins-house.uk" style="padding:8px 10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" required rows="6" placeholder="How can we help?" style="padding:8px 10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 12px;background:#0b6efd;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. Simple requests such as account help or payment queries are usually resolved quickly, while more complex cases like detailed verification, security investigations or disputed withdrawals can take longer depending on the issue and required checks. We will keep you updated and provide an estimated resolution time when needed.
Feedback
Your feedback matters to SpinsHouse. If you have suggestions, ideas or spot something that could be improved, please share them with us via the feedback form or live chat. We review every submission carefully and use your input to refine features, promotions and the overall experience at Spins House. Thanks for helping us make the site better for all players.