User Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you create an account, play games or otherwise use services provided by SpinsHouse. We take privacy seriously and aim to be clear about what we collect, why we need it and how you can manage your information.
Types of data we collect
We collect data that you give us directly and data gathered automatically when you use our site or apps. This includes personal details, technical information and transactional records needed to operate your account and meet legal requirements.
Personal data
Personal data includes your name, date of birth, contact details, address, identity documents for verification, and payment information when you fund or withdraw from your account. We only request the minimum required to verify your identity and process transactions.
Technical data
Technical data covers device details, IP address, browser type and version, operating system, cookie identifiers, and usage logs. We use this information to keep the service secure, to troubleshoot issues and to improve site performance.
Transactional data
Transactional data comprises deposit and withdrawal records, game activity, wagering history and communication records with customer support. This data helps us manage your account, process payments and resolve disputes.
How we use your information
We use your data to provide and maintain your account, process payments, verify identity, comply with legal obligations, detect and prevent fraud, respond to enquiries and improve our services. With your consent we may send account-related notifications and marketing communications; you can opt out of marketing at any time.
Data protection practices
We use technical and organisational measures to protect your information, including encryption for data in transit and access controls within our systems. Access to personal data is restricted to authorised staff and third-party providers who need it to deliver services. No system can be guaranteed completely secure, so please keep your account credentials safe and report any unauthorised access immediately.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, to remember your preferences and to analyse usage. Some cookies are essential for service operation; others support analytics and personalised content. You can manage cookie preferences via the cookie banner or through your browser settings.
User rights
You have rights to access, correct and request deletion of your personal data, and to object to or restrict certain processing. Where processing is based on consent you may withdraw consent at any time. We will respond to requests in line with applicable law and may need to verify your identity before taking action.
Access, correction and deletion
To access, correct or delete your data, contact us at [email protected]. We will consider and respond to legitimate requests, subject to any legal or regulatory obligations requiring retention of certain records.
Information sharing and third parties
We share data with service providers such as payment processors, identity verification providers, analytics vendors and customer support platforms. We may also disclose information to comply with legal obligations or protect rights and safety. All third parties are required to process data in accordance with this policy and applicable law.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified on our site. For clarity or questions about this policy or our practices, please contact our Data Protection team at [email protected], or visit your account settings in Spins House to manage preferences.