Terms and Conditions

These Terms and Conditions set out the rules that govern your use of the SpinsHouse website and services. They describe the relationship between you and us, explain user responsibilities, and outline how we operate the platform. By registering an account or using our services you agree to comply with these terms and any additional rules that apply to specific features, promotions or payment options.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that takes place under your account. Keep your login details secure and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, money laundering, multiple accounts in breach of these terms or other abusive behaviour. You must provide accurate information when registering and during any verification checks.

Eligibility requirements

Access to our services is limited to persons who are legally permitted to participate and who meet our minimum age requirement. You must be at least 18 years old and able to enter into a binding agreement in your jurisdiction. We reserve the right to refuse service, restrict access or close accounts where local law or our policies prohibit play from a particular location.

Acceptable platform use

Use of the platform must be lawful and in line with these terms. Prohibited conduct includes using automated tools to interact with our services, attempting to manipulate game outcomes, colluding with other players, making fraudulent payment claims or otherwise acting in bad faith. Creating multiple accounts to gain promotional advantage is not permitted. We may take action including withholding winnings, closing accounts and reporting activity to relevant authorities where necessary.

General bonus and promotion rules

Promotions, bonuses and loyalty offers are subject to specific terms which will be published with each offer. These may include eligibility criteria, wagering contribution rates, maximum bet limits during bonus play and expiry periods. If you claim a promotion you agree to the promotional terms in addition to these general terms. We reserve the right to suspend or withdraw promotions and to reclaim or void bonuses that were awarded in error or obtained through abuse.

Deposits and withdrawals

All deposits and withdrawals are subject to identity verification and payment checks. We may require documentation to confirm your identity, address and payment method before processing withdrawals. Payment methods, processing times, minimums and limits may vary and are displayed in the cashier. We may apply temporary holds while checks are completed. Chargebacks and disputed payments may lead to account restrictions and forfeiture of funds until resolved.

Dispute resolution

If you have a complaint about your account or a transaction, contact customer support so we can investigate. We aim to respond promptly and to resolve disputes fairly. If we cannot reach an agreement, you may pursue other remedies available to you under applicable law. Nothing in these terms limits your statutory rights.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of the service after changes are published constitutes acceptance of the new terms. You may close your account if you do not agree with any change; details of account closure procedures are available in your account settings.

Your account with Spins House is subject to these terms and any applicable local rules. If you are unsure about any provision please contact our support team before placing bets or making deposits.